PantoGgraph Support

Step 1: Log into your Envato account.

Step 2: Hover the mouse over your username at the top-right of the screen.

Step 3: Click 'Downloads' from the drop-down menu. You will find all your purchased items listed in this page.

Step 4: Click on the green 'Download' button given beside your purchased item.

Step 5: Click 'License certificate & purchase code' (available as PDF or text file).

A common issue that can occur when installing a WordPress themes is "The package could not be installed. The theme is missing the style.css stylesheet." error message being displayed when uploading or activating the theme.

One of the reasons you may receive this error is if you have uploaded the incorrect zip file. You have 2 options for downloading your theme.

1. Installable WordPress file only. You will have a zip file downloaded. Upload this zip file on your WordPress.

2. All files and documentation (full zip folder). You will need to extract and locate the pantograph.zip and upload this pantograph.zip on your WordPress.

Visit your 'WP-Admin > Plugins' page and Deactivate and Delete the existing WPBakery plugin from there. Then at the top of that page you will see a notification asking you to install the plugin which you recently removed/deleted. Click on 'Begin installing plugin' and after installing click on 'Activate'; you are done.

Step 1: Visit the Purchase Verification Page. You will find a form like below. Fill in the blank fields with your purchase information and click on 'Verify' button.

Step 2: If your purchase informations are correct, you will get the Download link of the latest version of "The PantoGraph Extensions" plugin. Click on the Download link to download the plugin.

Step 3 (Skip this step if your site is already activated with the Activation Token): Save the Token Number given to you after verification. What to do with the Token Numbber?

Step 4: Visit your 'WP-Admin > Plugins' page of your WordPress and Delete the existing version of "The PantoGraph Extensions" plugin. Then upload and install the downloaded plugin on your WordPress; The update is done!

Step 1: Visit the Purchase Verification Page. In the verification page you will find a form like below. Fill in the blank fields with your purchase information and click on 'Verify' button.

Step 2: If your purchase informations are correct, you will get the Unique Token Number. Copy the Token number to a safe place.
* For security reasons, the token will only be issued to you once. Therefore, keep your token number in a safe place. If you lost your token number, please contact support team with your purchase code; and they will provide you with the token number within 24 hours.

Step 3: Visit your 'WP-Admin > Settings > Reading' page and paste your Token Number in the 'Activation Token Number' field and click on 'Save Changes' button.
* Please note, The PantoGraph Extensions plugin must be installed to get the Activation Token Number field in the Reading settings page.

That's it, your site is registered to use PantoGraph now.

Recommended PHP configuration of your server:
max_execution_time: 240 memory_limit: 128M post_max_size: 32M upload_max_filesize: 32M

Whenever you find any issue you just need to temporarily deactivate the PantoGraph theme and its plugins and activate the default theme of WordPress (ie, Twenty Twenty-One). If you find the issue is solved, then you must inform us to solve the issue. If you find the issue still exists, that suggests you the PantoGraph theme is not responsible for the issue.

Visit the 'WP-admin > Appearance > Widgets' page and remove WordPress default widgets from the 'Header Advertisement Widget' area.

Yes. The .pot file is required to use the Loco translate plugin. And, the .pot file is ready and available in the theme (in the languages folder of the theme), so you can use the translation plugin to translate your theme to any languages.